Privacy Policy | Grafton Stay

Privacy Policy

At Grafton Stay ("we," "our," or "us"), accessible at [www.graftonstay.com](http://www.graftonstay.com), protecting the privacy of our visitors and guests is one of our highest priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the rights you have regarding your personal information.

If you have any questions about this Privacy Policy or would like additional information, please contact us through our website's contact form or by email.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information we collect depends on how you interact with our website.

When you contact us, submit an inquiry, request information, or make a reservation, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Reservation details
  • Messages and correspondence
  • Any additional information you voluntarily provide

The reason for collecting your information will be made clear at the time it is requested.

How We Use Your Information

We use collected information to:

  •  Provide, operate, and maintain our website
  •  Process inquiries and reservations
  • Improve and personalize your experience
  • Analyze website performance and usage trends
  • Develop new services and features
  •  Communicate with you regarding reservations, updates, and promotions
  • Send confirmation emails and important notifications
  • Prevent fraudulent activity and protect website security

Log Files

Grafton Stay follows standard industry practices regarding the use of log files. These files automatically record visitors when they access our website.

Information collected may include:

  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of visit
  • Referring and exit pages
  • Number of clicks

This information is not linked to personally identifiable information and is used solely for website administration, analytics, security, and improving user experience.

Cookies

Like most websites, Grafton Stay uses cookies to enhance your browsing experience.

Cookies may be used to:

  • Remember visitor preferences
  • Improve website functionality
  • Analyze website traffic
  • Customize content based on user behavior

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Request disclosure of personal information collected about you
  • Request deletion of your personal information
  • Request information regarding how your personal information is used
  • Request that your personal information not be sold

Grafton Stay does not sell personal information.

Requests may be submitted through our contact page. We will respond within the timeframe required by applicable law.

General Data Protection Regulation (GDPR)

For visitors located in the European Economic Area (EEA), you may have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of personal data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability

If you wish to exercise any of these rights, please contact us. We will respond within one month as required by law.

Children's Privacy

Protecting children's privacy is important to us. Grafton Stay does not knowingly collect personally identifiable information from children under the age of 13.

If you believe your child has provided personal information through our website, please contact us immediately, and we will make every effort to promptly remove such information from our records.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.